{01} — Understanding the problem
Understanding the problem and framing it
In Intensive Care Units, clinicians operate under continuous cognitive strain, receiving hundreds of alerts every shift from an uncoordinated array of medical devices. Overlapping frequencies and uncalibrated thresholds lead to severe sensory desensitization.
- Slow issue detection
- Delayed response times
- Customer frustration
- Operational overload
- Poor visibility into support performance




